Return & Refund Policy

Last Updated: December 9, 2025

At Rahul Mobile, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the conditions and procedures for returns, exchanges, and refunds.

1. Return Eligibility

Products can be returned within 7 days of delivery if they meet the following conditions:

• Product is unused and in original condition
• Original packaging, accessories, and documentation intact
• No physical damage or scratches
• Original invoice and warranty card available
• Product seal/stickers not tampered with

2. Non-Returnable Items

The following items cannot be returned:

• Products with broken seals or tampered packaging
• Used or damaged products
• Products without original invoice
• Accessories like earphones, chargers (unless defective)
• Products purchased during clearance sales
• SIM cards and memory cards (once opened)

3. Return Process

To initiate a return, follow these steps:

1. Contact us within 7 days of delivery
2. Provide order number and reason for return
3. Send clear photos of the product and packaging
4. Wait for return approval from our team
5. Pack the product securely with all accessories
6. Ship to our store or schedule pickup (if available)

4. Exchange Policy

We offer exchanges in the following cases:

• Defective Product: Exchange with same model or equivalent
• Wrong Product: Exchange with correct product
• Damaged in Transit: Exchange with new product

Exchange requests must be made within 7 days of delivery. Subject to product availability.

5. Refund Policy

Refunds are processed in the following scenarios:

Scenario	Refund Amount	Processing Time
Defective product (no replacement available)	100% refund	7-10 business days
Wrong product delivered	100% refund	7-10 business days
Order cancelled before shipping	100% refund	5-7 business days
Damaged in transit	100% refund	7-10 business days

6. Refund Method

• Online Payments: Refunded to original payment method
• Cash on Delivery: Bank transfer (provide account details)
• Store Credit: Available as an alternative option

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately (within 48 hours)
• Do not use the product
• Take photos/videos as proof
• We will arrange free pickup and replacement

8. Warranty Claims

For warranty-related issues after 7 days:

• Contact manufacturer's authorized service center
• Provide original invoice and warranty card
• We can assist in coordinating warranty service
• Warranty terms vary by manufacturer

9. Shipping Costs

• Defective/Wrong Product: We bear return shipping costs
• Change of Mind: Customer bears return shipping costs (if accepted)
• Exchange: Free shipping for replacement product

10. Inspection Process

All returned products undergo inspection:

• Verification of product condition
• Check for physical damage or tampering
• Confirmation of all accessories and packaging
• Testing for claimed defects

Refund/exchange is processed only after successful inspection.

11. Cancellation Policy

• Before Shipping: Full refund within 5-7 days
• After Shipping: Follow return policy
• In Transit: Contact us immediately for cancellation

12. Contact for Returns

For return requests or queries, contact us:

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